Speaker — Author and executive coach Valerie Charles will speak at the CCCNW monthly meeting

Emotions play a role in everyday life, including business and ministry, but in many organizations some emotions aren’t accepted and therefore handled effectively.

That’s why author and executive coach Valerie Charles works with groups to create emotionally intelligent organizations. She will share some of her insights from 7:30 to 9 a.m. March 24 at the Christian Chamber of Commerce of the Northwest’s monthly meeting at the Windrose Conference Center.Charles

“So many time businesses and organizations are sort of afraid of emotions, especially emotions that are deemed negative and aren’t really welcomed in business,” Charles said. “It’s looking at what those emotions tell us and having some dialogue around that because they do mean something. Emotionally intelligent cultures allow all sorts of emotions and know how to work with them accordingly.”

Charles teaches interpersonal communication, team dynamics, conflict resolution and marketing for managers at Warner Pacific College in Portland, where she is pursuing her doctorate in organizational psychology.

She also serves on the board of directors for the International Coach Federation Oregon Chapter as the program director, and does volunteer coaching at Hiring Our Heroes events for the U.S. Chamber of Commerce Foundation.

Charles will share how organizations can improve their emotional intelligence through better hiring and culture building. She likes to show people a video about captain Chesley “Sully” Sullenberger and the air traffic controller during the water landing of US Airways Flight 1549 in 2009 to demonstrate excellent emotional intelligence.

Although it’s a more extreme example than what most people will encounter in most organizations, it is a powerful example.

“That is the perfect example of a high-stress situation where somebody, the captain and the air flight controller, exhibited incredible emotional intelligence,” Charles said. “I can’t think of anything more stressful than that and they both just handled everything so well.”

Although many businesses and large organizations don’t deal well with negative emotions, Charles said that most people she has encountered are open to the concept of emotional intelligence.

In addition to her own work as an executive coach specializing in emotional intelligence and communication, Charles serves as a divorce and family mediator with Genesis Mediation and as an account executive with Genesis Human Resources.

“What I’ve experienced is people being really intrigued by it, really engaged and wanting more information because people are aware that emotions are part of being human,” she said. “So to have some tools and be able to handle emotions in a positive way, especially those emotions that people tend to be afraid of, like anger or fear, that show up in the workplace, has a lot of value.”

The March 24 event is free for chamber members or $5 for non-members, all of whom should make reservations at

For more information, call John Fortmeyer at 503-537-9220, Deborah Tilden at 775-224-0717, the chamber office at 503-928-8354 or send an email to [email protected]

Charles will host an emotional intelligence workshop from 9 a.m. to 1 p.m. April 23 at Genesis Human Resources, 7307 S.W. Beveland St., Suite 200, in Tigard. To register, call 503-356-6558.

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