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Public concerns prompts the agency to delay reducing paper tickets in favor its Hop Fastpass cards.

PORTLAND TRIBUNE: JONATHAN HOUSE - Stephen Weber, an IT professional, helped beta test the Hop Fastpass for TriMet last year.TriMet announced Thursday that retailers will continue selling paper ticket through retail stores into the summer as the regional transit agency steps up the marketing for the Hop Fastpass electronic boarding cards it has introduced.

Although TriMet had planned to stop selling paper tickets at retail stores this month, it changed the schedule because of public reaction.

"We heard from riders who are unclear about Hop and how it works so TriMet will be spending the coming months talking about all the ways to pay with Hop, how easy it is to use and the benefits you get with Hop that you don't get with paper fares. TriMet will look to set a date later this spring for the transition away from paper fare sales at major retailers," TriMet said in the announcement.

TriMet insists the cards, which can be reloaded with money, are just as easy to use as paper ticket and provide additional benefits, too. Among other things, because the Hop Fastpass is account-based, the value is stored in the user's account rather than the card itself. If the card is registered, and the user reports a lost card, the balance in the account is protected and the user must pay only for a replacement card. Replacement cards can be purchased at any participating retailer.

You can learn more about TriMet's decision at news.trimet.org/2018/02/major-retailers-continue-selling-paper-tickets-as-hop-fastpass-rollout-continues.

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