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9-1-1 calls from Wilsonville not getting through


County announces problem with Frontier Cable customers; no estimate provide for restoration of service

A phone system outage is currently preventing 9-1-1 calls from Wilsonville from reaching Clackamas County Communications Center.

According to Tim Heider, county public affairs manager, the system outage is preventing approximately 400 Wilsonville residents, who are customers of Frontier Cable, from being able to make 9-1-1 calls to the Clackamas County Communications Center (C-COM). No specific geographic location for the outage was provided and no estimate for restoration of service was provided.

Emergency calls to 9-1-1 placed from cell phones are still operational, Heider said.

Anyone needing to report an emergency and unable to use a cell phone can go to the closest police or fire station. In Wilsonville, the police station is located at 30000 SW Town Center Loop East. Tualatin Valley Fire and Rescue also has Wilsonville stations at 29785 SW Kinsman Road and 8445 SW Elligsen Road.

C-COM answers emergency calls for all areas of Clackamas County except the cities of Lake Oswego, West Linn and Milwaukie.

There is currently no estimate to when non-emergency phone service will be restored. Notification will be made when service has been restored.

For more information, please contact Tim Heider at 503-742-5911 or This email address is being protected from spambots. You need JavaScript enabled to view it.