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Northwest burger chain announces new policy to help feed hungry consumers and offers first delivery on DoorDash at no cost

PMG FILE PHOTO - As of Friday, March 13, Burgerville announced they would temporarily be shifting to drive-thru and home delivery only in order to help keep diners and staff safe during the coronavirus outbreak.Burgerville is temporarily shifting to drive-thru and home delivery only service as it steps up precautions to keep staff and diners safe while feeding the region's hunger for local burgers, shakes and fries.

Eaters can order home delivery via DoorDash. First-time Burgerville orders get free delivery.

"We care deeply about our employees, who rely on their jobs, the farmers and ranchers who provide our local ingredients, and our fans who love our food," said Jill Taylor, CEO. "Temporarily closing in-store seating is our way of practicing social distancing. Our focus is on keeping our grills hot, shakes cold and fryers ready for drive-thru and delivery."

Currently, all but one of the company's 41 locations will stay open and ready to serve customers via drive-thrus and DoorDash delivery. The Tigard Signature restaurant at 12282 S.W. Scholls Ferry Rd, which does not have a drive-thru, will be closed temporarily. Starting Monday, March 16, the local favorite will also eliminate breakfast to focus on burgers, fries and shakes, allowing staff to serve customers as quickly as possible. Hours may adjust slightly and vary by location. Like other local businesses, the company is reinforcing its commitment to safety while encouraging the community to show its support.

PMG FILE PHOTO - All Burgerville locations will remain open except for the Tigard restaurant, which does not have a drive -thru.As hours are adjusted due to temporary changes, Burgerville will continue paying all employees scheduled through March 22 at half-pay should their hours be impacted. Any employee whose hours are impacted may also file for unemployment benefits.

"The truth of the matter is that restaurants are among the hardest hit during this crisis," said Taylor. "We're doing everything we can to remain open and welcoming to the communities we serve. We know our community will help us weather this time together."

Meanwhile, Burgerville is committed to taking care of its employees and following elevated health and safety practices per the guidelines of the CDC and local health authorities. Here's a look at what it's doing to continue to serve with love:

  • As always, Burgerville continues to follow strict food safety guidelines. According to the CDC there is no current evidence to support the transmission of COVID-19 associated with food.
  • All restaurant teams have stepped up the frequency and extent of efforts to keep restaurants clean, disinfecting high-touch surfaces, providing plenty of hand sanitizer, and changing gloves more often.
  • Burgerville's recently expanded paid sick leave policy encourages and supports all employees to stay home if they or their family members are sick.

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