DMV finding new ways to do business
Amid the shifting landscape of COVID-19, the Department of Motor Vehicles is finding new ways to do business and pushing the boundaries of what we think is possible.
Changes big and small — from the largest system replacement in DMV history to accepting debit and credit cards at all local offices — are defining a new normal at offices across the state.
It may have been a while since you thought about DMV. Here are five things we want you to know about what is new, and where we are heading.
Gone are 50-year-old computer systems that made it difficult to adapt to modern business. This is part of a broader DMV Service Transformation Program, which successfully completed a major system replacement on July 6. Now that we have the technological chops, we continue to explore other innovative ways to do business.
Always looking for ways to help you skip the trip to DMV, we offer a host of new online services online (dmv2u.oregon.gov/eServices/_/). Now you can: visit your personalized DMV profile to check when you need your vehicle tags or license/ID card renewed; replace a lost, stolen or damaged driver license, permit or ID card; change your address; order your records; pay a reinstatement fee; and upload a medical examiners certificate. If you need to see us in person, you can use DMV2U to schedule, change, or cancel an appointment at your DMV office.
Like every other service and industry, COVID-19 has substantially changed how we operate. We pared down in-person offerings to only those things that we must do face-to-face. We've moved many services online, through the mail and other channels. We now offer new services such as appointments — something the public has said we should try. Now is our chance to see how it works out, and decide if it is something we offer into the future. Right now, with the exception of VIN Inspections, we only accept vehicle transactions by mail. Although it may take longer than we'd like for you to get your title or registration, it is the best solution to balances public health and the volume of work. Detailed instructions on our website will help you complete a mailed-in vehicle title transaction, and our teams are improving our website wherever possible.
We're working with law enforcement and the Oregon Legislature to make sure all our customers have peace of mind while waiting for us to serve you. The Oregon Legislature recently passed Senate Bill 1601, which enacted a moratorium on citations for many traffic violations for expired credentials. This law formalizes a grace period agreement with law enforcement in Oregon to cover missing vehicle registration cards and stickers delayed because of COVID-19. It also protects people whose licenses or ID cards have expired. With appointments booking up to three months out at many offices, we hope this reduces concerns about driving with an expired license while waiting for your appointment. The moratorium is only effective through Dec. 31, so please plan accordingly.
DMV of the Future
Our transformation will continue for years to come. We are exploring ways to use self-service kiosks to bring the DMV office to where you are — like an ATM for DMV services. Maybe you'll see us at your local grocery store in the future next to the movie rentals. Throughout the process, we will keep you informed and gather feedback on where we are headed. We recognize the diverse needs of Oregonians and value learning what our customers would like us to tackle next.
Until we see you again, stay safe and healthy. Before you schedule a visit to DMV, check our website to see what is new and whether you can skip the trip. We'll continue doing our best to keep safe drivers and safe vehicles on the road.
Tom McClellan is the administrator of Oregon Driver & Motor Vehicle Services. Questions can be directed to 888-Ask-ODOT.
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