Skip trip to DMV by going online
Some things are accepted truths in our American culture. Lemonade tastes better on the Fourth of July, the Cascades are majestic and you can always get a laugh if you tell a joke about service at the DMV.
That said, it has always intrigued me that Oregonians I speak with often have good things to say about their DMV experience.
And it's getting better.
DMV is the tip of the spear for state government services for most Oregonians, but you might not often think about the DMV unless you need to go there. Our goal is that when you do, you'll have what you need to make your trip as easy and quick as possible. In fact, we are working to add more online services so that you may be able to skip the trip.
As part of DMV's recent effort to modernize our systems, ODOT has studied other states to find ways for Oregonians to make the most of their time, so you only need to come into an office when it is absolutely necessary. We've found ways to help shorten your visit.
In January, DMV launched a new online services page called DMV2U. This brings all of DMV's online services into one, easy-to-navigate page. You can send your information directly to DMV through DMV2U and even pay for services.
You can submit a notice of a vehicle sale, replace a plate or get a new one, check the availability of a custom plate, report an address change and renew your vehicle registration. We'll add more features in the future.
One of the most common reasons why people come into a DMV office is to renew their vehicle registration and get new tags for their plates. In 2018, almost 500,000 registration renewals were brought into field offices instead of being completed online. That is a lot of people who can get their business done online and won't have to stand in line.
Our online renewal process is short, easy to follow, and gives you a receipt you can print to keep in your car as proof of registration until the tags arrive in the mail.
Some things like issuing a vehicle title may require an office visit. Now you can go the web site and start your application online before you go to the DMV. DMV2U will then estimate how much it will cost and give you a handy checklist letting you know what you need to bring with you. You also get a confirmation number that DMV staff will use to find your electronic application. Although you'll still need to wait for service, having your information already in the system will save you time at the counter.
As we planned our new approach to doing business, we surveyed our customers on the DMV of the future. A majority said they're OK with spending a little more time at an office if it means getting their business handled quickly and in one visit.
So DMV has changed the way it does business to include more of the work up front at the counter to save processing time on the backend.
Bottom line: the best way to make your trip to the DMV better is to do everything possible online first before going into the office. Every person who handles their business online means less waiting time at the DMV.
If you do have to go into an office, be prepared with the materials and information needed to complete any paperwork. This will make your time at the counter go more smoothly, and it will help prevent any special processing if all the information is there and correct. And before you head in, check out online office wait times and pick the DMV office with the shortest wait.
These new improvements are focused on you, the customer. Although you might not think of us often, we think about you all the time. Our dedicated staff suits up each day with one goal in mind: keeping drivers and vehicles safe on Oregon's roads. www.OregonDMV.com/DMV2U
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