Some computer glitches made the first few days a bit rocky for new Domino's owners Bryan and Taryn Marx, but now, they've worked out the kinks and are ready to roll.
When the pizza and sub shop opened on Monday, June 10 at the brand new Combs Flat Road location, they were crazy busy.
"Our internet orders were coming in and they weren't showing up on our system, so we kept having to call back every other customer," Taryn explained. "All of our employees got trained into the worst situation ever, so now they're like, 'Oh this is slow, this is easy.'"
She said her crew has been amazing. The first week in business was a learning process, and they've solved the technical issues.
"We apologize for the rocky first week with the technology and training issues," Bryan added.
He began working for Domino's in the Tri-Cities, Washington, area 12 years ago — it was his first job in high school. This is Taryn's eighth year with the franchise.
Bryan had been managing a Domino's in Tri-Cities for four years when he and his wife realized their dream was to open a brand-new location.
"We really love the area. It's beautiful," Taryn said of Central Oregon. "We always dreamed about moving to Oregon."
They'd often take their three dogs on day trips to Oregon to go hiking and enjoy the outdoors.
Taryn said they thought, "It would be so great if we could retire and move to Oregon, and then we were like, wait, we could move now! So, we're kind of living our dream."
They knew Prineville was growing and did not have a Domino's.
"There's only two other stores in Central Oregon, so we really wanted to branch out the brand as well," Taryn said.
In November of 2017, the couple signed the contract to start a Domino's in Prineville. They found the property and in March of 2018 talked to landlord Mike Mendazona, the director of Prineville Real Estate Holdings. They signed the lease in April and broke ground in October.
They lease 1,500-square-feet of the new building. A neighboring space is still available for lease through Mendazona.
"We really pushed it," Taryn said of their opening. "We were training in the Redmond store, trying to get the process going faster."
For right now, Bryan and Taryn are putting in long days, operating open to close seven days a week. But, they've hired 30 workers, including a handful of full-time employees, and are providing hands-on training.
The franchise opens at 10:30 a.m. daily and closes at midnight Sunday through Thursday. They are open until 1 a.m. Friday and Saturday nights. The carryout service ends at 11 p.m. each night. They plan to close only for Christmas and Thanksgiving.
Although they will soon have one small table inside the waiting room, Domino's specializes in carryout, delivery and drive-thru service.
Pizza lovers can build their own, choosing the size, crust, sauce, cheese and toppings. They can order online, by phone, in person or through the Domino's Pizza USA app.
While pizza is the main entrée, they also offer a selection of sandwiches, pastas and chicken. Add-ons include desserts, breads, salads and drinks.
"The sandwiches are really popular here. The Philly Cheese Steak Sandwich has been flying off the shelves. It's crazy," Taryn said. "Where we're from, it got ordered a third of what is ordered here."
Bryan said they also sell a ton of pasta, chicken wings and salads.
They invite their regulars to sign up for the Domino's Piece of the Pie Rewards online at the Domino's website. When they order online, by phone, on the app or in the store, they earn points — 10 points for each $10 spent. When customers earn 60 points, they can redeem the points for a free medium two-topping Domino's Pizza.
"Every six orders, you get a free pizza," Bryan said.
The couple and their employees invite people to give Domino's a try.
"Everybody here is super friendly. The whole culture of Domino's is just like a family, and we really like to have it be our goal to welcome every customer, meet what they want, and if there's an issue, fix it," Taryn said.
They also have the insurance program. If customers accidentally drop their food, they can come back in and Domino's will remake it for free.
"It's a place for people to come and get food and just get in a good mood," Taryn said, adding that the community has made them feel welcome. "So far, we've been really happy to be in Prineville."
Owners: Bryan and Taryn Marx
Address: 174 NE Combs Flat Road, Suite 101, Prineville
Hours: 10:30 a.m.-midnight Sunday-Thursday; 10:30 a.m.-1 a.m. Friday and Saturday
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