An emphasis on customer service
Customer service is at the heart of every successful restaurant, and Prineville Subway has successfully made this a standard in the local community.
Steve and Kim Forrester have owned the franchise for Prineville Subway for 23 years. Subway restaurants are owned and operated by small business owners who operate a neighborhood Subway, with more than 100 countries and 21,000 franchisees represented around the world.
For more than 30 years, each store has baked their own bread in-house. They also strive to use paper packaging with recyclable materials. The Subway chain also inspects their stores once per month, in addition to the required inspections done by environmental health.
Beverly Ball has been the manager of the local Subway for 20 years. She has always worked for the Forresters and loves her job.
She has seen many great changes in Subway over the years, and now there are many ways to place an order — including phone orders, online orders and, of course, in-person orders.
"I enjoy people," said Ball. "I enjoy the kids immensely."
Ball really believes that there is a great value in having youth work there to develop work values and work ethic. She emphasized that learning customer service skills goes beyond work.
"It makes you a better person." She added.
She believes that hiring the youth not only helps them when they go on to school, but it gives them work experience, money handling, and customer service. She added that they always have a good balance of youth and adults on their staff.
The Prineville Subway employs approximately 14 people. There is three to five working at any given time.
Ball also enjoys cooking. She has been in the food business her entire life. She began working for her aunt's restaurant as a teenager. Ball says that she really enjoys the concept of Subway.
The food served and is fresh and prepared in front of the customers, with each order being unique and to the customer's preferences.
On a local scale, the Forresters also give generously to the community, with a focus on youth.
"She (Kim Forrester) stays really involved with the community, and the needs of the kids here," added Ball.
Beginning Aug. 29, Subway will be offering Subway sliders, including four sandwiches — ham and jack, Italian spice, little turkey and little cheesesteak. The new slider rolls price at an amazing $1.89 each, with a slider combo available as well.
For a limited time, they will also be offering a new pit-smoked brisket sandwich. It will include mouth-watering brisket that is naturally smoked for 13 hours.
Currently, Subway is featuring the Italian Ciabatta collection, with fresh mozzarella and Genoa Salami, chicken pesto, and garlic steak and provolone.
And there is always the standard sandwiches and food items—always fresh and always made to your taste.
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