Club Pioneer defining its dining culture
"Every organization has a culture that defines it."
Those Words can be found in the employee handbook at Club Pioneer, and they articulate clearly how important tradition is in their restaurant.
When talking with owner Jim Roths for any length of time, it becomes apparent that he is passionate about maintaining the culture and tradition of Prineville.
"Culture defines what is important," clarified Roths. "It defines relationships. It defines what is necessary to succeed."
He said that at Club Pioneer, guests are first. He and his staff want to find what the customer's needs are and how to make that happen.
"They have come here to have a good time, to create a memory; birthdays, anniversaries, weddings and funerals," Roths said. "People come here for a lot of different reasons. We just want to make that experience the best it can be."
He wants their guests to have confidence that every time they come to Club Pioneer, they will have a good time.
He also believes in purchasing the best products, such as their prime rib they purchase from RR Ranch.
"It's not the cheapest prime rib you will find, but it's high quality prime rib that is good every time," Roths stated.
In addition to great prime rib, customers can find chicken, steak, a wide selection of seafood, salads and pasta on their menu. They also have a generous menu selection for the younger customers.
Club Pioneer also provides catering, and will accommodate the venue of your choice. Whenever it's in their power to do so, they find ways to give extra—above and beyond their customers' expectations.
He noted that their success is also about the people who work at their restaurant as a team. He believes it is important to have the right team of employees.
"It's about those who are carrying it with you," emphasized Roths.
He stressed that it's important that his team has fun.
"We really believe that if our team is having fun when they are working, then our guests are going to have fun when they come in," he said.
Renee McClure is the restaurant manager; Adrian Pous is the chef for Club Pioneer, and Ashley Hixon is the bar manager.
"Renee and her attention to our staff and our customers is huge," said Roths. "Adrian and his attention to all the things in the back that really makes our food what it is — is (also) huge."
He added that his bar manager contributes a great deal to the team, with her focus on the quality of the beverages and the drink recipes, and being creative and coming up with new and fun ideas.
Club Pioneer is always looking for the right people, and desired qualities include people who are fun and energetic. Roths emphasized that they can train new employees on how they do things, but attitude is really important.
"Training is really not just the mechanics of it, but training about our culture," he said. "Culture is foundational."
Quality and atmosphere are vitally important.
Recently, Club Pioneer received a new paint job. Roths indicated that when they began prepping the building, they found that the original paint was also red. Other additions that maintain the building's historical culture include juniper moldings and juniper doors that slide between the dining room and the bar. All the wood was locally harvested and locally milled.
Historical photos of Prineville and Crook County adorn the walls throughout the building. There are also sliding doors that separate the dining room next to the bar from the main dining room. Groups can reserve the room for special events.
Roths has owned Club Pioneer since 2009. He grew up in a military family, and has traveled extensively throughout his life. He has spent most of his life in the restaurant industry, with the largest part of that time working for Red Robin in the early 1980s.
Roths concluded by stressing that he is interested in hearing stories about the tradition and history of Club Pioneer. He would also like to see pictures from the past of the building and restaurant. He would like to prepare a brochure about Club Pioneer's history — and how the restaurant has been part of the fabric of Prineville.
He pointed out that they have a number of tourists stop and dine at the restaurant. After dinner, he said that many of them will look at the many photos of Prineville history adorning the walls.
"I would love to hear these stories, because that carries on the tradition," he pointed out. "Part of carrying on a tradition is not forgetting where you have been."
Roths encourages people to write down their stories and share pictures, and bring them to the restaurant.
"Every story or photo submitted that is used in the brochure will receive a gift card for dinner at Club Pioneer."
1851 NE 3rd St., Prineville
Sunday and Monday through Thursday: Lunch: 11 a.m. to 2 p.m.; Dinner: 4 to 8:30
Friday and Saturday: Lunch: 11 a.m. to 2 p.m.; Dinner: 4 p.m. to 9:30 p.m.
Sunday: 11 a.m. to 9 p.m.
Monday through Thursday: 11 a.m. to 9:30 p.m.
Friday and Saturday: 11 a.m. to 10 p.m.
Happy hour: Monday through Friday: 3 p.m. to 6 p.m.
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