BestCare, Prineville's mentral health provider, moved in September 2000 to their location on Madras Highway

RAMONA MCCALLISTER - Staff from BestCare Services pause for a photo at the front entrance of the main building. From Left: Brian Hodges, substance abuse disorder clinical supervisor; Angela Cummin, program director; Candice Stacks, administrative staff support supervisor; and Jessica Spencer, outreach and engagement supervisor.

Crook County's mental health provider, BestCare Services, has moved to a new location on Madras Highway.

BestCare Treatments Services LLC provides community-based mental health, including services for intellectual and developmental disabilities, general case management, alcohol and drug assessment, individual and group counseling, and drug testing.

Prior to BestCare taking over the county's mental health services, Lutheran Community Services Northwest was the provider. According to their website, they are still responsible for client records prior to Dec. 1, 2019.

Under their umbrella, BestCare provides service coordination/case management for adults and children; individual planning and support; crisis intervention; protection services investigations; and support for adults, vocational services, residential services, comprehensive in-home supports for adults and children, supported living, and foster care.

BestCare Services has operations in four counties in Central Oregon and five cities—including Prineville, Redmond, Madras, Bend and Klamath Falls. Rick Treleaven is the chief executive officer over the program, and Angela Cummin is the program director for the Prineville office.

BestCare became the community mental health provider for Crook County, beginning Dec. 1 of 2019. They moved to the Madras Highway location in September 2000. The agency was in business in Crook County for approximately three months before the COVID-19 pandemic landed in Prineville.

"We have really appreciated how well the community has invited us in, and those community partnerships are hugely valuable for us," commented Treleaven of their first year in Prineville.

He explained that the current campus on Madras Highway started with an empty shell, but the old location had some challenges due to the age of the facility. Lutheran Services owns the building that was once the home of Pioneer Memorial Hospital on 1103 NE Elm St.

"The current site we were able to find was an excellent empty shell that we were able to essentially design for our needs," he added. "It suits our needs much better, and there were some struggles with the age of the facility at the old hospital (location)."

The new building on Madras Highway was once home to a pizza place and Brother's restaurant. There is also a third building, which was previously an event center—and now the location for the Children and Family Services and Intellectual and Developmental Disabilities Services.

The building closest to Madras Highway, which was once the restaurant, is still under construction to expand services for a clubhouse for clients with severe and persistent mental illness diagnosis (SPMI).

For the adult services, Cummin indicated that for SPMI clients, there are different levels of treatment, including outpatient treatment services and intensive case management services.

There is also a child team that provides outpatient services as well. Currently, Cummin indicated they are working on an IIBHT (intensive in-home behavioral health treatment) certification by beginning of March.

"It's a step down from a kid having to be in a placement somewhere. It's multiple times per week meeting with families in their home," she added.

Wrap-around services are also available for children, which is a step down from IIBHT, and it involves intensive care coordination between various agencies. It is strength-based and works with all the agencies working with the children and their families.

Alcohol and drug treatment services include level 1 and level 2.1—which includes intensive outpatient treatment.

"We have the ability to do anywhere between one hour to 10 hours per week of treatment—depending on the needs of the person. We have groups four nights per week," said Cummin.

In their alcohol and drug treatment, they also have a recovery mentor who works with their clients in addition to the therapist. BestCare also provides DUII services.

Importantly, BestCare has a multiple outreach programs, which involves a mobile crisis outreach that is available 24 hours per day, seven days per week, and 365 days per year.

"We will go into the community, on the side of the road, to the school, to the hospital, to the jail—and we are available 24/7 every single day for that."

In addition to these services, BestCare is working on a collaboration with the Prineville Police Department to have a clinician imbedded with the department. It will involve a team called the Community Response Team—which will include an officer and a clinician.

"They will respond together; a police officer and a mental health clinician are going to respond together to handle crisis in the community. As part of our jail diversion program, they would also respond to lower level or misdemeanor kinds of crimes to try and divert people away from jail if someone has an SPMI diagnosis."

In their facility, BestCare also has an employment specialist to work with their adult population. Currently, they work with clients on resume building, job applications and interview skills. The end of January, they are working on starting a skills group.

BestCare can bill private insurance and work with Medicaid, as well as a sliding scale as needed. They also have a supportive housing program for clients with a SPMI diagnosis.


BestCare Services

Address: 1059 NW Madras Highway

Phone: 541-323-5330

Director: Angela Cummin

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