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Potential interruptions to payments on city utility accounts are related to a plan to streamline automatic payments

Do you pay a utility bill in Oregon City? Be advised of major changes coming to your city utility account related to a plan to streamline automatic payments.

Since all OC ratepayers will be getting a new account number in September's utility bill, if your bill is paid automatically through a bank or other payment service, you will need to share your new account number with them in order for payments to continue to go through.

Additionally, city officials say the online utility-bill payment system will be down "for short periods" between Sept. 19 and 21 for system upgrades. Given the potential impacts to ratepayers, the August payment due date has been extended to Sept. 27.

City utility customers soon will have a new portal on orcity.org to pay their bill, see water usage and receive updates. By creating an account, users will be able to sign up to receive billing and service notifications, and set up auto pay by debit or credit card. There will be no transaction fees for payments using a debit or credit card.

For customers not able to pay online, the city still allows payments via:

1. Banking institutions (remember to provide your new account number)

2. Phone at 503-657-8151

3. 24-hour deposit box located outside of City Hall

4. In person at City Hall, 625 Center Street, from 8 a.m. to 5 p.m. Monday through Friday.

5. Mail to P.O. Box 3040, Oregon City, OR 97045-0304.

More details about the changes are at bit.ly/utilitybilling.

After a revised press release from the city, this story has been updated from its original version online to correct which month's due date has been extended to say that the August payment due date has been extended to Sept. 27.

Contract Publishing

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