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Due to COVID-19 emergency, city officials see everyone as being affected, with additional relief measures for nonpayment

This week the Gladstone City Council unanimously passed a resolution declaring a COVID-19 state of emergency, allowing adjustments to utility billing and service procedures.

Jacque BetzCity officials have suspended:

1. Water shutoffs due to nonpayment

2. Utility disconnection fees for businesses that closed and want to turn off water

3. Fees for nonpayment of utilities

Gladstone is also offering payment plans for residential and commercial utiliy customers who have been economically affected by the emergency. The city is increasing its efforts to market its low-income utility billing assistance program.

Because Gladstone's elected officials represent all utility customers within the city limits, they have pledged to provide utility relief that will be equally distributed, saying all citizens have been impacted by COVID-19.

Gladstone utility bills will reflect a 50% discount next month, equating to an estimated $229,489 in revenue reduction for the city. City Administrator Jacque Betz said that these are unprecedented times that warrant a humanitarian approach.

"We understand this will defer the city's ability to build capital to fix our infrastructure, however, the ability for our citizens to economically recover is the priority," Betz said.


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