Link to Owner Dr. Robert B. Pamplin Jr.



Letter writer Carol Colleen says grocery stores are creating frustrated shoppers while delivering poor customer service.

I just read Northwest Grocery Association President Joe Gilliam's comments in the Feb. 7 edition of The Outlook, pertaining to the proposed ballot petition to limit self checkouts.

He said, "Today's customer wants convenience and less hassle when shopping." He also stated that he thinks the proposed ballot measure is "a bit perplexing and very misguided."

I think Gilliam's attitude is misguided.

As a frequent shopper at the Wood Village Fred Meyer, I want convenience and less hassle. But my experience, instead, has been long lines at the three or four open check stands while all of the rest of the check stands remain closed. No effort is ever made to open those closed check stands to help the lines move more efficiently. Instead they are hoping we'll give up and go to self check out. This is horrible customer service and I resent their effort to force me to use self check out and I now refuse to do this, no matter how few items I have to purchase.

I do give the Wood Village Fred Meyer credit for finally opening one "limited Item" check stand. It's about time.

I think it's ridiculous that we are having to vote on this. This could all be avoided if the Northwest Grocery Association members would do the right thing and reopen those closed check stands. The check stands are already in place. All they have to do is rehire all of those displaced workers, open the closed check stands, and leave the self check out stands open for those who wish to use them.

See how easy that is? It could be done quickly and easily and no expensive ballot measure would be needed.

I will be signing the petition to get this measure on to the ballot.

Carol Colleen


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