A good ride
When Tim Moss bought Lake Oswego Airporter in 1997, he decided that children younger than 18 should be able to ride for free.
Two decades later, the local airport shuttle service continues to transport kids for free — and many adult customers who once used the shuttle as kids now choose Lake Oswego Airporter for their families.
The company recently received a 2017 Customer Connection Superstar award from Portland International Airport, Moss says. Moss says winning the award made him all the more eager to thank the loyal customers who have supported him for the past 20 years.
"If you do something long enough, with passion, you end up getting paid back," Moss says. "It's been a long, fun path."
Moss started driving for the company when he was in college. "I enjoyed the people and driving so much that it was fun — it hardly seemed like a job," he says.
After three years of driving, he jumped on an opportunity to buy the company, which had been founded in 1977.
He now has five employees and a fleet of five vans operating 24 hours a day, 7 days a week. His shuttles transport people between Portland International Airport and Lake Oswego, West Linn, Tigard, Tualatin, Wilsonville and Charbonneau.
Moss says the company's reliability and credibility are what sets it apart from other cab or shuttle services.
"We're the on-time, better-be-ready-to-go kind of people," he says. "It's all about trust."
The shuttle is reservation-only, so riders don't have to call around to cab companies before getting on an early-morning flight.
Every Lake Oswego Airporter driver goes through federal background checks and receives customer service training.
"Our drivers are scrutinized," Moss says. "They have to have perfect records for our insurance."
Moss has had the pleasure of driving a former mayor, notable members of the U.S. military, and local experts on just about every subject. Over time, those connections have come in handy, he says.
"If I ever needed anything, it was kind of like the rolling barbershop," he says. "I knew somebody who did everything."
To learn more about Lake Oswego Airporter, visit lakeoswegoairporter.com or call 503-639-1332.