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Turning Points Recovery Services has moved into a new center at 125 SW C St., in Madras.

SUSAN MATHENY/MADRAS PIONEER - Turning Points staff includes Roger Smith, clinical supervisor, Orie Made, recovery mentor, and Markell Petersen, at right, clinical supervisor assistant.Turning Points Recovery Services has moved into a new center at 125 SW C St., Madras, in the complex formerly occupied by BestCare offices.

The Turning Points center offers drug and alcohol treatment, and behavioral health services for those with alcohol and drug problems. It opened its first Madras office in June 2018, and expanded to the new office in October.

Roger Smith, the Madras center's clinical supervisor, along with recovery mentor Orie Made, and clinical supervisor assistant Markell Petersen, explained the services offered.

"We offer an intensive outpatient program with continuing care services," Petersen said, adding they also have certified recovery mentors who offer services and support.

The center has a driving under the influence of intoxicants diversion program, which is an educational session for people cited with their first DUII. "If they get more than one DUII, they go to the next level of care, which involves (drug and alcohol abuse) prevention," she said.

In addition, the center also offers parenting and anger management classes.

James Miller, a counselor and recovery mentor in Bend, started Turning Points Recovery Services and is its chief executive officer. "He wanted to see treatment done in a way that produces better outcomes from clients," Smith said. Miller opened a Bend center four years ago, and 1 1/2 years ago, expanded to Madras.

Turning Points now has women's and men's houses in Madras and Bend and will soon open a women's house in Redmond. They are not residential treatment facilities, where clients stay while undergoing treatment. Rather, they are "therapeutic communities," where clients are free to come and go while receiving outpatient treatment services.

Some clients are mandated by the courts to attend treatment sessions, while others are self-referred. Smith said 90-95 percent of their services are funded by clients' Oregon Health Plan or private insurance. If someone does not have insurance, they will find a way to work with them.

Clients are referred to Turning Points from Child Protective Services, the Department of Human Services, Warm Springs Probation, and Deer Ridge Correctional Institution. When inmates are released, they are paroled in Jefferson County.

The center also does assessments at the Jefferson County jail. "We find out what inmates' needs are and the level of care required to get their needs met," Smith said.

"We are one option and get a lot of self-referrals as well," Petersen said, referring to BestCare Treatment Services, another option with which they are not affiliated.

Between Madras and Bend, Turning Points' staff has grown from 13 employees last year, to 40 this year, including clinicians, mental health counselors, peer mentors, supportive housing workers, house monitors, and administrative personnel.

"Our mental health therapists all are master's degree level and higher, our clinical team members are all certified as alcohol and drug counselors, and we have certified peer mentors and recovery mentors," Smith said.

"We are very client-centered. We meet clients where they are at," Petersen said, noting clients set their own goals.

At the Madras center, a day treatment group meets every day, from 9 a.m. to 12 p.m., Monday through Friday, for intensive care. In the afternoons, outpatient classes are offered from 1:30-3:30 p.m., Monday through Friday.

In the evenings, groups meet for substance abuse prevention, parenting and anger management classes.

Made said in her job as a support specialist, she has her own caseload of clients. "I'm a clinician, not a counselor, and offer support with self-help," she said. She helps clients learn life skills, such as how to fill out job applications, get housing, arrange doctor appointments, and be able to function in the community.

Currently, Turning Points is serving around 50 clients in Madras, and another 50-60 in Bend. Smith said the outpatient program lasts from 90 days to six months, but most of their clients are in the six- to nine-month intensive outpatient program.

"We just had our first completion this month for three people, who graduated after completing all the benchmarks needed," Made said.

Every six weeks to two months, Made said the center holds a "celebration of life" event with guest speakers and socialization activities. Past speakers have included a yoga instructor and a public health representative.

"We also encourage clients to do community service work. Recently, we picked up trash in Warm Springs. I also take clients to events in Warm Springs, so they can network with people in a healthy way," Made said, noting insurance pays for Warm Springs clients to come to treatment in Madras on the Cascade East Transportation bus.

For more information on Turning Points Recovery, the office can be reached at 541-306-4566. The office's regular hours are 8 a.m. to 5 p.m., Monday through Friday, except for Wednesday, when it is closed from 12-3 p.m. for a staff meeting.

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