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Growth in customer base offsets raises for some employers, though others pass on cost to consumers.

PMG PHOTO: JAIME VALDEZ - Barista Rose Sherman makes coffee for customers at Caffe Umbria in downtown Portland. The owner has put wages up in line with the new state minimum, which went to $12.50 in Portland on July, 2019, but is holding back on increasing food and drink prices.  Workers like Sherman at Caffe Umbria usually net around $15 an hour after tips, but the minimum pushes wages up for everyone who works there. Last week, Bloomberg reported that Seattle-based Restaurants Unlimited, with 35 eateries in Washington, Oregon and California — including Henry's Tavern, Stanford's and Kincaid's — sought Chapter 11 protection.

A company spokesman said minimum wage hikes were partly to blame.

"Over the past three years, the company's profitability has been significantly impacted by progressive wage laws along the Pacific coast that have increased the minimum wage," said Restaurant Unlimited's chief restructuring officer, David Bagley.

"Wage increases in Seattle, San Francisco and Portland boosted the company's wage expenses by a total of $10.6 million through its fiscal year end 2019," Bagley said in the Bloomberg story. "Revenue for the year ended May 31 was $176 million, down 1% from the prior year."

The Business Tribune — sister publication of the Tribune — talked to some business owners in March 2016 and again January 2018 when the Portland minimum wage went up to $11.25 per hour.

It went from $9.25 to $9.75 per hour in 2016, and will be $14.75 an hour in 2022. The federal minimum wage has been $7.25 per hour since July 24, 2009.

The Tribune revisited them last week as the minimum rose 50 cents to $12.50 an hour. Some are carrying on as normal but one sold his business, partially blaming the wage hikes for making him unable to operate his restaurant.

PMG PHOTO: JAIME VALDEZ - At Piattino, an Italian restaurant in the Pearl District, the previous owner sold out to three new partners in part because of the stress of cutting his staff back to three people and working double overtime with his wife. Now servers such as Kelly Dougher have more support. New servers start at $12.50 per hour plus tips.  Italian job

Kooroush Shearan, the owner and chef at Piattino, an Italian restaurant at 1140 N.W. Everett St. in the Pearl District, sold the business in May 2019.

He tried cutting back his paid staff to three — plus himself and his wife — retaining a chef, a dishwasher and a server.

But the new minimum wage pushed their expenses up.

In the end he was paying his chef $22 per hour, but when he factored in social security and covering the chef's monthly parking, it was costing him $28 per hour. His dishwasher was making $18 per hour. The server made $12 plus tips.

He said the minimum wage hike was around 40% of his reason to sell. Fatigue and other rising costs were the rest of the reason. He also didn't want to deal with the new delivery services, such as Postmates, GrubHub, UberEats, and he did not like dealing with the rating site Yelp!

"People like Postmates, you're supposed to give them money so they can do this?" he asked in disbelief.

Shearan said everyone had to work longer hours and he and his wife were exhausted. The couple is now resting and enjoying not working for the first time in 14 years while they consider their next move. He said food is in his blood and perhaps they will open casual dining place near their home in Tigard or Beaverton. Rents might be the same as the Pearl but he could get a bigger space and other expenses — such as the $1,500 a month he was paying for garbage removal — would be less.

PMG PHOTO: JAIME VALDEZ - At Piattino, an Italian restaurant in the Pearl District, the previous owner sold out to three new partners in part because of the stress of cutting his staff back to three people and working double overtime with his wife. Now  pizza cook Jorge Miguel makes well over the minimum wage a legacy fro the last owner, with the support of new owners. One of the three new owners (RIGHT) Ajay Narayan, has a day job as a data analyst for a Bay Area software firm. He can work remotely in Portland and pull a shift in the restaurant when needed.New owners OK with increases

Shearan sold the business lock, stock and barrel to a trio of partners. They took the recipes, the equipment, the décor (the building is rented) and what customer database there was. They quickly changed the Point of Sale software to Square, because they could harvest sales and inventory data with it.

One of the three partners, Ajay Narayan, has a day job as a data analyst for a Bay Area software firm. He can work remotely in Portland and pull a shift in the restaurant when needed. Narayan serves customers and sometimes staffs the pizza oven. He can cook 15 different cuisines, but Piattino remains an Italian restaurant.

The new owners kept the three staff they inherited, and are starting new servers on minimum wage plus tips.

"OK, we have a really expensive dishwasher, but he's a reliable person!" Narayan said.

Narayan had one full-time job in 2016 to launch a meal kit delivery service, Be the Master Chef, but shuttered it in May 2018. Like many hobbyist restauranteurs, the owners have the luxury of trying things out while knowing their bills are covered by their day jobs. One manages a Red Robin in Tanasbourne, and his wife is an engineer at Intel. The other is a software engineer whose wife is a dentist. She is now a full-time mom who specializes in the restaurant's digital footprint.

He said he has no worries about future state mandated wage rises.

"It's a fine dining restaurant so we can control expenses," Narayan said. His data background gives him the ability to analyze sales. They control costs by keeping an eye on what other restaurants are charging in the same market, and by inventory control: not making too much of a dish that is unpopular.

"We don't believe in wasting anything, and we don't want to compromise taste and quality," he said.

COURTESY: COFFEE TIME - Susan Thomas, who owns and operates Coffee Time and Cascadia Coffee Pub in Northwest Portland, says minimum wage increases have had no adverse affects for her yet because new apartments and offices have brought in lots of fresh customers.'No Pushback'

Susan Thomas, the manager/owner of Cascadia Coffee Pub at 2010 N.W. Front Ave. — who also co-owns the classic Coffee Time on Northwest 21st Avenue — has weathered the storm. The customer base for both stores has grown as new offices and apartments have opened up around them on Front Avenue and Northwest 21st Avenue.

"There's been no pushback," Thomas said. "Last time, we put the prices up by 10 cents, some things by 25 cents."

She added, "It's great seeing our employees making more, they're always very thankful. I do raises in January and July, and just divide the minimum increase between those two dates."

She now starts new servers on a minimum wage of $12.50. They get a 25-cent-per-hour raise after three months, then more after one year. "Over half my employees have been with me at least three years. We have a low turnover because what affects them is giving them more hours and more days off in a row. It's a quality of life issue. Doing four-hour shifts five days a week is not enough to live on."

Cascadia also has hugely developed its cold brew coffee business. It wholesales Cascadia Cold Brew to 200 locations in bottles and kegs. Coarse ground coffee is brewed overnight in a large bucket of cold water. It lacks bitterness, can be tapped with nitro to look like Guinness and could be a substitute for sweet energy drinks.

"We're launching a CBD cold brew at the end of July," she adds, referencing a trend in mainstream cannabis byproducts. "And single serve options for coffee, like tea bags."

PMG PHOTO: JAIME VALDEZ - Barista Rose Sherman, left, and Elise Stinnett make coffees for customers at Caffe Umbria in downtown Portland. The owner has put wages up in line with the new state minimum, which went to $12.50 in Portland on July, 2019, but is holding back on increasing food and drink prices.  Workers like Sherman at Caffe Umbria usually net around $15 an hour after tips, but the minimum pushes wages up for everyone who works there. THIS PAGE: Susan Thomas, who owns and operates Coffee Time and Cascadia Coffee Pub in Northwest Portland, says minimum wage increases have had no adverse affects for her yet because new apartments and offices have brought in lots of fresh customers.50-cent raise

Caffe Umbria has expanded throughout Oregon's minimum wage lift-off — and Washington's and Chicago's. Co-owner Pasquale Madeddu has expanded into those areas recently. There are now seven Caffe Umbrias, and a thriving coffee-roasting business selling coffee to high end hotels and restaurants. They are opening another café in South Beach, Miami, this September.

In 2016, his 12 staffers started at $9.25 with most on $10 per hour plus tips, which they share. They were making an average of $15 per hour. In June 2017 he raised prices on all coffee drinks and sandwiches by 25 cents.

Madeddu is one of the founders of Torrefazione Italia, which was an espresso pioneer on Northwest 23rd Avenue and was bought out by Starbucks. He said he now has over 100 employees, 70 of them working in the cafés.

The minimum wage in Chicago, where they have two cafés, went up to $13 this month.

Across the company, everyone who has been there more than 13 months is getting a 50-cent raise in July. In Portland, servers on $12.50 per hour will get a 50-cent raise, while new servers will start on the minimum, $12.50.

"We're raising rates for everyone because you have got to keep the same distance between them," Madeddu said.

However, he is not planning to raise food and drink costs right away, unlike in 2018.

"We want to wait and see what happens, how it's going to affect our bottom line."

It's getting to be pretty high. An espresso is already $3, a cappuccino is $4.75 to $5.

In the café, coffee is 70% to 80% of sales; pastries are the rest. They are bought from three or four other vendors. Those other vendors he has talked to also are dealing with the raised minimum, and say they will have to pass it on by raising their prices a nickel or a dime.

The minimum will go up again in Seattle next January. "It's important for people to know the price raise is coming and has to be passed on."

Four-year college

He said it also is getting harder to attract good people to work in a café. They offer two levels of health insurance. One covers 50% of the cost. The other, for those working over 35 hours per week, covers 75%.

They're also looking at covering staff transportation expenses with transit passes. "That can be $50 a month. For a barista that's a good chunk of money."

"With this wage increase it's really going to hit us. We're going to see it at the end of the month."

Has better pay resulted in more productive workers?

"Honestly, not really, and that's always been the case."

He said they get a lot of high school seniors and college kids, "We try to train them as best as possible because we'd like to retain them for the next four years of college. That's the perfect model. In order for them not to go anywhere else, you have got to compensate them fairly."

Caffe Umbria has an office and barista classroom at Northwest 17th Avenue and Marshall Street, where they train people from scratch over two weeks.

Madeddu has mixed feelings about the raise.

"It's a great thing for these kids. Unfortunately, as usual, the cost gets passed on to the public."

By the numbers

GRAPHIC - Miminum wage increases in Oregon by the numbers.

July 1, 2023: Adjusted annually based on the increase, if any, to the U.S. City average Consumer Price Index for All Urban Consumers. $1.25 over the standard minimum wage $1 less than the standard minimum wage.


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