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Customers can apply online and await a callback for a specific time at a field office.

More than 100,000 requests have come in for in-person appointments at Oregon Driver and Motor Vehicle Services (DMV) field offices to clear up a backlog.

Agency officials say 26,325 appointments were scheduled as of June 11, and another 40,000 await callbacks after DMV appointment schedulers have made at least one attempt to reach out to customers.

Most of the 60 DMV field offices were closed from March 25 until June 3 after Gov. Kate Brown ordered shutdowns to slow the spread of the COVID-19 coronavirus. Thirty-eight offices reopened last week for limited services, and DMV hopes to reopen a total of 57 offices by June 22. Among the limited services offered: Driver's license, permit and ID card issuances; driver knowledge tests; disabled parking permits; farm endorsements.

"The number of requests is high after nearly three months of pent-up demand," DMV Administrator Tom McClellan said. "Yesterday, we processed as many requests as we received for the day, which is a great sign that we've ramped up appropriately. We will continue adding offices and appointment slots, and increase our capacity to set appointments in the days ahead."

From June 11 to 12, DMV received 11,678 new appointment requests through its online form, resulting in 30,690 customers awaiting an initial callback. The average wait time is 4-5 days for the initial contact by DMV, and the calls are made in the order that request forms are received.

All 60 offices are scheduled to resume full services on Aug. 3.

Many services, such as vehicle titles and registration, are only available via mail or at www.OregonDMV.com.


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