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Partnership on Jan. 1 should keep the region's non-emergency medical transportation stable

COURTESY OF LOGISTICARE - The largest non-emergency medical transportation (NEMT) broker, LogistiCare, will be serving medical patients in Marion and Polk counties, beginning Jan. 1, 2020.A recently completed agreement between two firms should serve to ensure stable, dedicated medical transportation services in Woodburn and the surrounding area.

The largest non-emergency medical transportation (NEMT) broker, LogistiCare, recently contracted with PacificSource Community Solutions to serve the coordinated-care organization's 100,000 members in Marion and Polk counties, beginning Jan. 1.

"We are elated to have entered into this agreement and look forward to continuing to fulfil the transportation needs of Oregonians, many of whom are among the most frail and vulnerable," said LogistiCare CEO Carter Pate. "LogistiCare has provided NEMT services in Marion and Polk counties under a different CCO for the past two years. We are committed to providing a seamless transition with the exceptional level of service our members have come to expect."

Pate emphasized that together with the newly acquired "circulation technology," LogistiCare offers access to convenient, safe and reliable transportation. He stressed that the company's tech-enabled solutions offer enhanced functionality, stronger network performance and higher overall system efficiency.

LogistiCare surveys indicate that it maintains a 99-percent complaint-free service rate while annually managing over 65 million trips in 49 states and the District of Columbia. 

Consistency is a key factor for the patients who use the service. NEMT provides rides for patients in non-emergency situations as needed.

"It's most important to the folks who have been already using LogistiCare, to know that they'll still be their NEMT provider in 2020," PacificSource spokesman Lee Dawson said. "So, continuity of care is the key here. Folks who rely on them, and like them…will be pleased to know that while we're the new CCO in their area, the ride service hasn't changed."

Much of that confidence is grounded in experience and familiarity.

"LogistiCare's knowledge of our community, coupled with their decades of experience in the industry, positions them as the best resource to coordinate non-emergency medical transportation for our CCO members in Marion and Polk counties," said Ken Provencher, president and CEO of PacificSource Community Solutions. "I look forward to a relationship that benefits our members for years to come."

PacificSource encourages all beneficiaries, advocacy groups and healthcare providers to submit feedback on the service. Company officials said they employ numerous outreach efforts to obtain responses from Oregon stakeholders, including after-call and after-trip surveys and a dedicated phone number that allows individuals to speak directly with a LogistiCare member care representative.

The company's "We Care" form on its website also allows individuals to submit comments that are immediately routed to the operations center for follow up.


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