Thursday, 4:25 pm, we received a call on our emergency line asking for immediate help, we asked the caller to submit a ticket using our web app, so that we can capture, location, photos and notes for the volunteers. 

Mason's Jeep Liberty stuck in the snowA few minutes later, at 4:31 pm, we received the request with all the information. I contacted them back, I spoke with Mason, who requested the help. He sounded worried I added a few notes and submitted the tickets to our volunteers in Hood River and Clackamas.

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